Client: United IT Ltd.Dhaka

Role: Head QA Engineer

Duration: July 2009– Present

United IT Solution Ltd., a leading provider of software, web, and mobile application development services. They develop various types of applications, such as: ERP,SCM,Education management Systems, E-commerce, HRM, General Ledger, etc.

Key Responsibilities:

Ensure delivery of high-quality, scalable, and reliable software products for diverse business needs.

Analyzed system architecture, business logic, APIs, and UI/UX workflows.

Developed QA strategies, automation frameworks, and testing tools.

Collaborated across the SDLC with PMs, BAs, and development teams.

Mentor manual and automation QA teams to improve efficiency and technical capability.

Performed end-to-end testing across complex systems.

Client: Graftex BD Ltd.Dhaka

Role: Advisor

Duration: January 2016– Present

Leading manufacturer and exporter serving Walmart, Polo USA, and major Bangladeshi retail chains; supported by sister companies Robix Trims (Apparel Trims & Accessories) and Reyad Printing & Packaging.

Key Achievements & Impact:

Optimized process flows with cross-functional teams, reducing cycle time and minimizing operational bottlenecks.
Strengthened inventory accuracy through advanced RFID & barcode validation, plus LIFO/FIFO-based inventory analysis for tighter stock management.

Client: Verizon Wireless, NJ, U.S.A

Role: Senior QA Analyst

Duration: July 2005 – October 2008

Web-based multi-platform system managing Customer Care, POS, Billing, Inventory, and other services across multiple channels. Integrated with internal and external systems.

Environment/Tools: J2EE, JavaScript, HTML, C, Sun Solaris, Oracle 10g, VMS, COBOL, Windows 2000/XP, QTP, QC, SharePoint, XML, Unix Shell scripting

Client: First Data Corp, NY, U.S.A

Role: Team Lead / QA Analyst

Duration: January 2004 – December 2004

Global electronic commerce and payment solution including Payment Services, Merchant Services, and Card Issuing Services. Managed production support, load/stress, security, and backend testing.

Environment/Tools: QTP, Test Director, LoadRunner, Unix Shell scripting, VB Script, SQL

Client: Pfizer, NY, U.S.A

Role:System Tester

Duration: July 2003 – December 2003

Managed clinical study data for drug trials, supporting patient enrollment, randomization, treatment, and reporting. Ensured compliance with FDA regulations and HIPAA.

Environment/Tools: Windows NT/98/2000, Java, JavaScript, XML, Oracle8i, HP-UX, WebLogic, WinRunner

Client: Liberty Bank, MD, U.S.A

Role: QA Lead / QA Analyst

Duration: August 2002 – May 2003

Integrated web-based mortgage application for lenders, brokers, and borrowers. Managed various mortgage types and property types with calculations, payment schedules, and posting.

Environment/Tools: Windows NT, Java, C, HP-UX, Oracle

Client: Farmers Insurance, CA, U.S.A

Role: QA Tester

Duration: July 2002 – December 2002

Extensible integrated insurance solution covering Health, Auto, Home, Property, and Life Insurance. Managed policies, premiums, claims, and agent data.

Environment/Tools: Visual Basic, IE, Netscape, Windows NT, C, Oracle, HP-UX, HP-9000, LoadRunner

Client: Telcordia Technologies, NJ, U.S.A

Role: QA Tester

Duration: June 2000 – June 2002

Automated interconnection service for LSRs, ASRs, and Pre-Orders for ILECs and CLECs. Validated requests, transmitted to Trading Partners, and returned responses.

Environment/Tools: Windows NT, Java, C++, PV, Unix, Oracle, WinRunner, LoadRunner, Unix Shell scripting

Client: ITDS/AMDOCS, IL, U.S.A

Role: QA Tester

Duration: January 2000 – June 2000

Wireless communication system covering Telecommunication Operations, Customer Care, Order Entry, and Billing. Managed services like Cellular, Dispatch, Short Messaging, Voice Messaging, and Packet Data.

Environment/Tools: Windows NT, C, Unix, Ingress, ClearCase, WMS